Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how 93pkr ("we", "us", "the Operator", "the Platform") collects, uses, stores, shares and protects personal data provided by users ("you", "Player", "User") when you visit, register on or interact with the 93pkr online gaming and sports betting platform at https://93pkr.cam and any associated mobile applications or related services.

We are committed to handling personal data responsibly and in compliance with applicable data protection legislation. By creating an account or using the Platform, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the 93pkr Terms & Conditions, which govern your use of the Platform as a whole. If there is any conflict between this Policy and the Terms & Conditions regarding data privacy matters, this Policy shall prevail.

02 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, address, email, telephone number, national identity number and payment information.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this context, 93pkr.
• "Data Processor" means any third party that processes personal data on behalf of the Data Controller under written instruction.
• "KYC" means Know Your Customer, the identity verification process required by law and licensing conditions.
• "AML" means Anti-Money Laundering, referring to the measures implemented to detect and prevent financial crime.
• "Cookies" means small text files placed on your device by a website to store and retrieve information about your browsing activity.
• "Consent" means any freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data.

03 Data We Collect

We collect and process various categories of personal data as necessary to provide our services, comply with legal obligations and protect the integrity of the Platform. The categories of data collected include:

3.1 Registration and Account Data

• Full name, date of birth and gender
• Email address and telephone number
• Username and password (stored in encrypted form)
• Residential address (street, city, postal code)
• Country of residence and nationality
• Preferred currency and language settings

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (passport, national identity card, driving licence)
• For players in Pakistan: Computerised National Identity Card (CNIC) where required
• Proof of address documents (utility bills, bank statements dated within three months)
• Copies of payment method documentation (bank card images with sensitive details redacted)
• Selfie photographs for biometric verification where required

3.3 Transaction and Financial Data

• Deposit and withdrawal transaction records, including amounts, timestamps and payment methods used
• Payment provider details (where applicable: references to Easypaisa, JazzCash, Raast, bank accounts with HBL, UBL, Meezan Bank, Bank Alfalah or cryptocurrency wallet addresses — these provider names are contextual references only and do not imply endorsement or partnership)
• Betting history, including stakes, odds, outcomes and winnings
• Bonus activity and wagering progress
• Account balance information

3.4 Technical and Usage Data

• IP address, device type, operating system and browser type
• Geolocation data (country and city-level)
• Login timestamps, session duration and activity logs
• Pages visited, games played and features accessed
• Referral source (how you arrived at the Platform)
• Cookie identifiers and tracking data (subject to your consent preferences)

3.5 Communications and Support Data

• Email correspondence, live chat transcripts and support ticket records
• Feedback, survey responses and complaints submitted through the Platform
• Marketing communication preferences and consent records

04 Legal Basis for Processing

We process personal data only where we have a valid legal basis to do so under applicable data protection legislation. The legal bases on which we rely include:

• Contractual Necessity: Processing is necessary to perform the contract between you and 93pkr, including account registration, payment processing and service delivery.
• Legal Obligation: Processing is required to comply with applicable laws, regulations and licensing conditions, including KYC verification, AML checks and responsible gambling obligations.
• Legitimate Interest: Processing is necessary for our legitimate business interests, including fraud prevention, security monitoring, product improvement and internal analytics, provided that these interests do not override your fundamental rights.
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of data, including marketing communications and non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of processing conducted prior to withdrawal.

05 How We Use Your Data

We use the personal data collected for the following purposes:

5.1 Service Provision and Account Management

• Creating and maintaining your account on the Platform
• Authenticating your identity and processing login requests
• Processing deposits, withdrawals and bet settlements
• Tracking bonus eligibility and wagering requirements
• Providing customer support and responding to enquiries

5.2 Regulatory Compliance and Verification

• Verifying your age and identity to comply with licensing conditions
• Conducting AML checks and screening against sanctions lists
• Detecting and preventing fraud, money laundering and other financial crimes
• Implementing responsible gambling tools and identifying at-risk behaviour
• Responding to regulatory enquiries and legal requests

5.3 Platform Security and Integrity

• Monitoring for suspicious account activity and unauthorised access attempts
• Detecting collusion, multi-accounting and abuse of promotions
• Protecting against technical attacks, including DDoS and bot activity
• Maintaining audit logs for security and dispute resolution purposes

5.4 Service Improvement and Analytics

• Analysing user behaviour and preferences to improve the Platform
• Testing new features and optimising user experience
• Generating anonymised reports on platform performance and player trends
• Conducting satisfaction surveys and collecting feedback

5.5 Marketing and Communications (Consent-Based)

• Sending promotional offers, bonus notifications and newsletters where you have opted in
• Personalising marketing content based on your preferences and activity
• Communicating service updates, maintenance notices and policy changes

06 Data Sharing & Disclosure

We do not sell, rent or trade your personal data to third parties for commercial purposes. However, we may share your data with the following categories of third parties where necessary to provide our services or comply with legal obligations:

6.1 Service Providers and Data Processors

We engage trusted third-party service providers to perform functions on our behalf under written data processing agreements. These may include:

• Payment processors and financial service providers for deposit and withdrawal handling
• KYC and identity verification service providers
• Cloud hosting and data storage providers
• Customer support platform providers (email, live chat, ticketing systems)
• Marketing and communications platforms (subject to your consent)
• Security and fraud prevention services

All third-party processors are contractually bound to process data only in accordance with our instructions and to implement appropriate technical and organisational security measures.

6.2 Regulatory and Law Enforcement Authorities

We may disclose personal data to licensing authorities, regulators, law enforcement agencies or courts where required by applicable law, court order or regulatory directive. This may include:

• Responses to lawful requests for information in connection with investigations
• Compliance with AML reporting obligations
• Cooperation with responsible gambling authorities and player protection bodies

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring or sale of assets, your personal data may be transferred to the acquiring entity, subject to appropriate confidentiality and data protection safeguards.

07 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve disputes. Retention periods vary by data category:

• Account and transaction data: Retained for the duration of your account plus a minimum of 5 years following account closure, as required by AML and licensing obligations.
• KYC and identity verification documents: Retained for a minimum of 5 years after the last transaction or account closure, in compliance with regulatory requirements.
• Marketing communications data: Retained until you withdraw consent or request deletion, after which data is removed within 30 days unless retention is required for compliance purposes.
• Technical and usage logs: Typically retained for 12–24 months for security monitoring and service improvement, then anonymised or deleted.
• Support and communications records: Retained for 3 years to manage disputes and improve service quality.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Where deletion is not possible due to technical or legal constraints, data is securely isolated and restricted from further processing.

08 Cookies & Tracking

The 93pkr Platform uses cookies and similar tracking technologies to operate the service, enhance user experience and analyse usage patterns. Cookies are small text files stored on your device that allow the Platform to recognise you on repeat visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function, including session management, login authentication and security. These cookies cannot be disabled.
• Performance and Analytics Cookies: Used to collect anonymised data on how users interact with the Platform, including page views, session duration and navigation patterns. This helps us improve the service.
• Functional Cookies: Remember your preferences, such as language settings, currency selection and display options.
• Marketing Cookies: Used to deliver personalised promotional content and measure the effectiveness of marketing campaigns. These cookies are deployed only with your explicit consent.

8.2 Managing Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of the Platform. To withdraw consent for non-essential cookies, you may adjust your preferences in your account settings or through the cookie consent banner displayed on your first visit.

For more information on managing cookies, please refer to your browser's help documentation or visit www.allaboutcookies.org (external reference for informational purposes only).

09 Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure or destruction. Security measures include, but are not limited to:

• Encryption of data in transit using industry-standard TLS/SSL protocols
• Encryption of sensitive data at rest, including passwords (using one-way hashing) and payment information
• Secure hosting infrastructure with firewall protection and intrusion detection systems
• Access controls and authentication mechanisms limiting data access to authorised personnel only
• Regular security audits, vulnerability assessments and penetration testing
• Employee training on data protection principles and confidentiality obligations
• Incident response procedures to detect, report and remediate data breaches promptly

While we take all reasonable steps to secure your data, no method of transmission or storage over the internet is completely secure. You acknowledge that you provide personal data at your own risk. To protect your account, we strongly recommend that you:

• Choose a strong, unique password and do not share it with anyone
• Enable two-factor authentication (2FA) where available
• Log out of your account after each session, especially on shared or public devices
• Report any suspicious account activity to our support team immediately at [email protected]

10 Your Rights

Under applicable data protection legislation, you have a number of rights concerning your personal data. These rights may be subject to certain legal limitations and we reserve the right to verify your identity before processing requests.

To exercise any of these rights, please contact our Data Protection team at [email protected] (plain text only — not a clickable link) with the subject line "Data Subject Rights Request". We will respond to verified requests within 30 days, or inform you if additional time is required.

11 International Transfers

The 93pkr Platform operates in an international environment. Your personal data may be transferred to, stored and processed in jurisdictions outside your country of residence, including locations where data protection laws may differ from those in your home jurisdiction.

Where we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection legislation. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements with third-party service providers requiring equivalent levels of protection
• Compliance with applicable cross-border data transfer frameworks

By using the Platform, you acknowledge and consent to the international transfer of your personal data as described in this Policy.

12 Minors

The 93pkr Platform is intended solely for use by individuals aged 18 years or older, or the higher minimum age required by the applicable operator or license jurisdiction. We do not knowingly collect or process personal data from minors.

If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and suspend or close the associated account. Any winnings accumulated will be voided in accordance with the Terms & Conditions.

If you believe that a minor has registered on the Platform or provided personal data to us, please contact us immediately at [email protected] so that we can take appropriate action.

13 Third-Party Links

The Platform may contain links to third-party websites, services or content providers that are not operated or controlled by 93pkr. This Privacy Policy applies only to data collected directly by the Platform.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit through links on the Platform. Your interactions with third-party sites are governed solely by their own terms and privacy policies.

14 Policy Amendments

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations or business operations. Where changes are material, we will provide reasonable notice by:

• Publishing a prominent notice on the Platform homepage
• Sending an email notification to the address associated with your account
• Displaying a notification within your account dashboard

The date of the most recent revision is displayed at the top of this Policy. Your continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms. If you do not agree with any amendment, you must cease using the Platform and may request account closure and data deletion, subject to our legal retention obligations.

15 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy, our data processing practices or your rights as a data subject, please contact the 93pkr Data Protection team:

We will respond to all verified enquiries within 30 days. For urgent matters related to data security or unauthorised access, please contact us immediately through live chat or email with "URGENT" in the subject line.

For general terms and conditions, visit our Terms & Conditions page. For responsible gambling support, see our Responsible Gambling page.